Support

How can we help?

Support for every CoreLayer Solutions app is handled by the people who built it. Email us and a person will reply, usually within two business days.

Contact support

Tell us which app and device you are using and what happened. A screenshot helps a lot.

Response time Usually within two business days, Monday to Friday, Central Time.

Common questions

Which apps do you support?

Every app published on the App Store under the seller name "CoreLayer Solutions LLC". Our first apps are in development and will be listed on the home page once they ship. Each app's App Store page links back here.

How do I get a refund?

All purchases go through Apple, so refunds do too. Open reportaproblem.apple.com, sign in with your Apple Account, find the purchase, and choose "Request a refund". Apple usually answers within a couple of days. We cannot issue refunds ourselves, but write to us if you get stuck.

How do I cancel a subscription?

On iPhone or iPad, open Settings, tap your name, then Subscriptions. On Mac, open the App Store, click your name, then Account Settings, and scroll to Manage Subscriptions. Cancelling keeps the subscription active until the end of the paid period.

Can I try an app before it is released?

Yes. We run TestFlight betas for our apps. Email support@corelayerapps.com with the subject "TestFlight" and we will send you an invite when the next build is ready.

What data do your apps collect, and how do I delete it?

As little as possible. Our apps keep data on your device wherever they can, and deleting the app deletes that data. Anything we hold on our side, for example an email thread, can be deleted on request. The details are in our Privacy Policy.

I found a bug. Where do I report it?

Email us with the app name, your device and OS version, what you expected, and what happened instead. Screenshots or a screen recording make fixes much faster. We reply to every report.

I want to hire you for a project. Is this the right place?

The same address works. Send a few lines about what you want to build, which platforms, and your timeline, and we will get back to you with next steps. See Services for the kind of work we take on.

Company

Legal entity
CoreLayer Solutions LLC
Location
Austin, Texas, United States
Email
support@corelayerapps.com
Legal
Privacy Policy · Terms of Use